Terms of Service

Welcome to ITpros360. We believe in keeping our business relationships as transparent and straightforward as our technology solutions. These Terms of Service outline the rules and guidelines for using our website and engaging our services (including Computer Sales, CCTV, Networking, and ERP Implementation).

By working with us or using our website, you agree to these simple terms.

1. Our Services

• Quotes and Proposals: Any quote we provide is valid for the period stated on the document (usually 15-30 days). Prices for hardware can fluctuate based on OEM supply chains.
• Annual Maintenance Contracts (AMC): If you are under an AMC, the specific SLA (Service Level Agreement), response times, and covered equipment will be strictly detailed in your physical contract.
• Project Timelines: We strive to meet all estimated deadlines for ERP implementations and network setups. However, timelines can shift due to unforeseen site conditions or delays in client feedback.

2. Payment Terms

Clear payment schedules are essential for smooth project execution:

• Hardware Procurement: Full or partial advance payment is typically required before we order hardware from our OEM partners.
• Services & Labor: Invoices for installation, consulting, or maintenance are due within the timeframe specified on your invoice (usually Net 15 or Net 30 days).
• Late Payments: We reserve the right to pause ongoing services or withhold final administrative access (such as ERP master passwords) until full payment is cleared.

3. Warranties & Hardware

We supply high-quality hardware, but we don't manufacture it. Therefore:

• OEM Warranty: All computers, servers, networking gear, and CCTV cameras carry the warranty provided by the original manufacturer (e.g., Dell, HP, Hikvision).
• Our Role: We will happily assist you in claiming your warranty or facilitating replacements as part of our service, but we cannot extend or modify the manufacturer's guarantee.
• Workmanship: We guarantee the quality of our physical installations (like cabling and camera mounting) for a period specified in your contract.

4. Your Responsibilities

To help us do our job effectively, we ask that you:

• Provide Access: Ensure our technicians have the necessary physical access to your premises and administrative access to your systems during scheduled times.
• Data Backups: Unless you have explicitly hired us to manage your backups, you are solely responsible for backing up your data. We are not liable for data loss that occurs during hardware crashes, network upgrades, or software migrations.

5. Limitation of Liability

We work tirelessly to keep your business online and secure. However, technology is unpredictable. ITpros360 cannot be held legally or financially liable for indirect, incidental, or consequential damages (such as lost profits or business downtime) resulting from hardware failures, software bugs, or cyber-attacks beyond our direct control.

6. Service Termination

Either party can terminate an ongoing month-to-month service or support contract with a 30-day written notice. If you terminate a custom project (like an ERP build) midway, you will be billed for the labor and hardware completed up to that date.

7. Contact Us

If you have any questions about these Terms or a specific contract, please reach out to our team: